SUPPORT
How can we help?
Answers to the questions we hear most. Can’t find what you need? We’re a small team of parents, and we read every message.
Email us
support@mybabybound.com
Frequently asked questions
How do I invite my partner?
Open the menu, go to Profile, then Account Sharing to send an invite. Partner access is part of Premium. If your partner invited you, choose Have an invite code? on the same screen.
How do I change my due date or journey?
Go to Profile → My Journey. If your baby has arrived, choose Postpartum and add their birth date, and BabyBound switches to newborn and baby content.
What’s included in Premium?
The AI companion, partner app access, journal photos and search, and the full lullaby library. Everything else is free. See Premium for details.
I subscribed but don’t see Premium. How do I restore it?
Open the Premium upgrade screen in the app and tap Restore Purchases. Make sure you’re signed in to the same Apple or Google account you subscribed with.
How do I cancel my subscription?
Subscriptions are managed by Apple or Google. On iPhone, open Settings, tap your name, then Subscriptions. On Android, open the Play Store, tap your profile, then Payments & subscriptions.
How do I turn notifications on or off?
Go to Profile → Notifications to choose which reminders and updates you get.
How do I delete my account?
In the app, go to Profile → My Account → Delete account. See Delete your account for what gets deleted and other ways to ask.
Is BabyBound medical advice?
No. BabyBound shares general information to help you feel informed, but it isn’t a substitute for advice from your doctor, midwife, or pediatrician. If something doesn’t feel right, contact your care provider. In an emergency, call your local emergency number.